Carvana withholds Carfax report from customer after vehicle purchase
A two-time Carvana buyer could not download the Carfax report for a vehicle they had already purchased, and after multiple online and phone contacts, was told to buy the report separately rather than receive the copy for free. The customer wants the full Carfax at no charge given they already completed the purchase using that same listing's Carfax data.
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Similar Problems
surfaced semanticallyCarvana Disputes Customer Vehicle Inspection Documentation, Denying Condition at Delivery
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