Industry Verticals · Telecom & UtilitiessituationalBillingB2CPayments Billing

Comcast Issues Refunds to Non-Existent Bank Accounts Contradicting Emailed Confirmation

Comcast sent a refund confirmation email promising payment within 15 days but cannot locate the funds or route them to an alternative payment method. The company cannot explain why the refund went to an account that does not exist. Customers without bank accounts are left with no way to receive money owed to them.

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5.7

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