CarMax Makes Unauthorized Cancellations and Duplicate Charges Across Vehicle Shipping Transactions
CarMax cancelled a vehicle shipment without customer authorization, issued an unrequested refund, then re-charged $699 for a vehicle not being shipped. The customer is left with multiple disputed charges and an unresolved case.
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Similar Problems
surfaced semanticallyOnline car buyers wait weeks for refunds after cancelling orders
A customer who cancelled a vehicle order shortly after placing it was repeatedly given shifting timelines for their refund, including the vehicle price and separate shipping fees, with no resolution weeks later.
Non-Refundable Shipping Fees Retained When Vehicle Delivery Never Occurs
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Carvana Vehicle Condition Misrepresented at Time of Online Purchase
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Delayed and Inconsistently Explained Carvana Down-Payment Refund
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