CarMax Makes Unauthorized Cancellations and Duplicate Charges Across Vehicle Shipping Transactions
CarMax cancelled a vehicle shipment without customer authorization, issued an unrequested refund, then re-charged $699 for a vehicle not being shipped. The customer is left with multiple disputed charges and an unresolved case.
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Similar Problems
surfaced semanticallyOnline car buyers wait weeks for refunds after cancelling orders
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Carvana Refuses Refund After Cancellation Giving Conflicting Information on Timeline
Carvana confirmed a purchase cancellation but withheld a $1,290 refund for weeks while giving representatives conflicting explanations and dates. The payment had fully cleared Carvana's account, making the withholding unjustifiable. This mirrors the broader Carvana fund retention pattern identified across multiple complaints.
Carvana Misrepresents Debit Card Hold as Temporary, Then Fails to Clarify Refund Timeline
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