Erroneous re-charge on settled account misrouted through support escalation
A customer whose U-Haul account was already fully settled was charged an unauthorized $650.61 weeks later due to what an agent called a system glitch, then had the escalation ticket repeatedly misrouted to a third-party marketplace partner that has no authority to refund direct corporate charges. This shows a structural gap where billing errors and their escalation paths cross organizational boundaries with no accountable owner.
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