Insurers Non-Renew Policies When Customers Use Entitled Roadside Benefits

Insurance companies track benefit usage like roadside assistance and use it as grounds for non-renewal, even when the customer has paid premiums for years without filing any collision or property claims. Policyholders have no visibility into how their benefit usage is tracked or how it affects renewal eligibility. A tool that helps consumers understand their claim and benefit footprint before renewal decisions would address this transparency gap.