bug reportProductivity · File & Document ManagementsituationalB2CMobileUXPerformance

Google Docs mobile ignores cellular upload setting and loses features

Google Docs on mobile continues uploading on cellular data even when configured for wifi-only, exposing users to unexpected data charges. The app also lost its download button in a recent update, leaving users unable to export files from the mobile client. App updates are breaking established user-controlled settings without notice.

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4.8

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Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.