Mortgage Lender Advertises Free Refinance But Fails to Offset Closing Costs
A loan officer solicited a refinance explicitly marketed as free, promising to offset all costs. The promise was not honored at closing. Individual complaint about deceptive mortgage marketing practices.
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Similar Problems
surfaced semanticallyMortgage Loan Officers Advertise Free Refinances Then Collect Fees Based on Inflated Appraisal Assumptions
Loan officers pitch mortgage refinances as cost-free with inflated home value assumptions to generate commitment, then collect appraisal and credit report fees before revealing the deal is unviable at actual market value. The written promise of offsetting all costs is not honored when the appraisal falls short of the assumed figure. Consumers lose hundreds in fees with no recourse when lender projections prove false.
Mortgage refinance hidden closing costs misrepresented as no-cost
Consumers are told mortgage refinances have no cost, then discover thousands in closing costs financed into their principal upon disclosure review. Despite multiple attempts to escalate, borrowers cannot get clear explanations or access to supervisors. The gap between verbal representations and loan disclosures leaves consumers financially worse off without recourse.
Mortgage Lenders Disclose Discount Points at Closing, Doubling Quoted Costs
Mortgage originators quote closing costs without disclosing discount points, then present a Closing Disclosure at signing with costs doubled or more due to the previously undisclosed points. Consumers are financially and logistically trapped at the closing table with no practical way to walk away. This bait-and-switch on closing costs is a structural RESPA violation that persists due to weak enforcement and information asymmetry.
Mortgage broker advertised soft credit check but pulled a hard inquiry
Borrower was told the application would only result in a soft credit pull; the company actually triggered a hard inquiry that lowered their score.
Mortgage Lender Verbal Disclosures Contradict Written Loan Estimates
A loan officer verbally confirmed no appraisal was required, but during processing the requirement changed with no explanation and the undisclosed fee was added to the loan. TILA-RESPA violations through bait-and-switch tactics in mortgage origination are a structural pattern.
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