ISP sends $2k collections for equipment already returned
Comcast is sending collection notices exceeding $2,000 for devices that have already been returned, with the billing system failing to reflect equipment return status. Erroneous collections for returned equipment create credit damage risk and significant consumer distress.
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Similar Problems
surfaced semanticallyXfinity Continues Billing for Equipment Returned Over a Year Earlier
Xfinity customers who returned equipment via UPS receive continued monthly charges for 13+ months with no resolution through customer service. Equipment return tracking failures are a documented and persistent telecom billing problem. Consumer-side return confirmation tools and billing watchdogs partially address this.
AT&T Continues Billing Customers After Confirmed Device Returns
Customers who return devices within the required window continue to receive charges from AT&T despite confirmed receipt of the returned hardware. The carrier's internal reconciliation process fails to link return records to billing, leaving customers with thousands of dollars in erroneous charges. Disputes require repeated escalation with no guaranteed resolution.
AT&T Continues Billing for Returned Internet Hardware
AT&T bills customers for returned equipment even after providing confirmation of the return. There is no automated reconciliation between the return processing system and the billing system. Customers must initiate multiple complaint cycles to correct a charge that should never have appeared.
AT&T Incorrectly Bills Customers for Returned Hardware
AT&T continues billing customers for internet gateways that were properly returned and acknowledged. Internal tracking failures create recurring harassment through emails and bills. Customers lack effective escalation paths to resolve these billing errors.
Comcast continues charging after account cancellation
Customers who cancel Comcast service and return equipment continue to see charges on their credit cards. The dispute involves billing fraud and poor cancellation processes at a large ISP.
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