Prepaid card companies withhold closed-account funds ignoring legal documents
Prepaid card providers ignore Power of Attorney and other legal documents submitted by certified mail, then withhold funds from closed accounts indefinitely with no meaningful response channel. Consumers representing estates or incapacitated account holders face a complete customer service blackout — no callbacks, no email replies, no escalation path. The problem is structural: prepaid card issuers have no regulatory obligation to respond within defined timeframes to fund recovery requests.
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