Neobanks reject valid checks then string customers along in chat support
A customer's settlement check deposit was repeatedly rejected on shifting grounds despite meeting the bank's own stated eligibility criteria, and after providing every requested document, support agents claimed to transfer the case to a specialist team but instead closed the chat, forcing the customer to restart the process from scratch with someone unfamiliar with the case. The check cannot be deposited elsewhere or reissued, leaving the customer unable to access funds they need.
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