Online Car Retailers Fail to Return Loan Payoff Checks After Vehicle Exchange
After returning or exchanging a financed vehicle within a return window, consumers report online car retailers holding onto loan payoff checks for months, leaving them with an active loan for a car they no longer own. Conflicting information from support agents compounds the delay.
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Similar Problems
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Carvana Charges Immediately But Refunds After Cancellation Take Days With No ETA
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Online used-car marketplace sells vehicle with undisclosed defects and shortens return window during repairs
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