Manufacturer Warranty Service Returns Provably Broken Tool as "Functioning"
A customer sent a demonstrably broken power tool for repair under its Lifetime Service Agreement, with tachometer measurements proving one speed setting was non-functional, only to have it returned unrepaired with a claim it tested fine. Follow-up support was an unresponsive overseas call center with no callback, leaving the customer with a still-broken tool and no recourse.
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