BMO Bank Requires Repeated Notarized ID Rounds Then Ignores Resolved Request With No Local Branch
BMO required a customer to submit notarized ID twice in different formats, finally passed authentication, then ignored the underlying request for a month before directing them to a branch that does not exist in their area. The combination of excessive procedural barriers and no follow-through makes basic banking administration impossible for customers without local branch access.
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Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.