SCE Demands New Property Owners Pay Previous Tenant Electricity Debt Before Account Creation
Southern California Edison requires new property owners to pay outstanding balances from prior tenants before setting up their own account, and customer service agents hang up without offering any alternative resolution path.
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Similar Problems
surfaced semanticallySCE blocks all contact channels, preventing new service activation for weeks
Property managers and new customers cannot start utility service with SCE because all phone and web channels route to dead ends with no human accessible, creating a month-long onboarding blockade for an essential monopoly service.
SCE billing system confusion makes paying a bill genuinely difficult
SCE presents customers with multiple account numbers and confusing billing structures while providing no accessible human support, making it extremely time-consuming to simply pay a utility bill — an experience that persists for months.
SCE IVR system prevents customers from reaching human support
Southern California Edison phone system uses a failing AI assistant that cannot understand customer requests after repeated attempts, with no clear path to a human agent — leaving customers unable to resolve time-sensitive service needs like technician dispatch.
SCE marks power outage tickets resolved without fixing the underlying issue
SCE closes active outage tickets as resolved via automated messaging without dispatching technicians or addressing the underlying problem, leaving tenants without power while property managers have no escalation path beyond reopening tickets that get closed again.
SCE Raises Rates Sharply, Conducts Monthly Outages, and Passes Fire Recovery Costs to Customers
Southern California Edison customers face sharply higher electricity rates, monthly power outages lasting hours to days, minimal maintenance investment, and post-wildfire cost recovery passed directly to ratepayers. High upvote count confirms this is a widespread experience.
Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.