Replacement Rewards Cards Have Hidden Short Expiry Dates Not Disclosed at Issuance
When rewards cards are reissued after order cancellations, the replacement carries a hidden short expiration date that contradicts what customer service verbally communicated. Neither the confirmation email nor the online account portal displays the actual expiry, leaving consumers unaware their balance will silently expire. The failure to disclose replacement card terms at the time of reissuance violates basic consumer expectation of transparency.
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