Student loan servicer sends wrong document type after repeated specific requests
MOHELA repeatedly sends generic account statements instead of the specifically requested verification letter format despite 12+ written requests with exact specifications. The servicer has produced this exact document before, proving capability without willingness. Persistent documentation failures delay borrower legal and financial processes that depend on servicer cooperation.
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Similar Problems
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Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.