Bank charges returned payment fees for checks with correct routing numbers
Barclays acknowledged receiving and crediting a HELOC check payment, then reversed it claiming an incorrect routing number — a number their own representative confirmed was valid. The bank charged a returned payment fee plus additional interest while refusing to escalate or investigate the discrepancy between their own credit entry and the subsequent reversal. The customer has no channel to resolve a bank error the bank refuses to acknowledge.
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Bank charges a returned-payment fee despite all payments clearing
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Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.