Work Requests Bypass Intake Forms via Direct Messages
Teams that stand up a formal request-intake form still receive a steady trickle of work via direct messages because colleagues default to old habits. Those stray requests never enter the tracking system, so they are invisible to prioritization, capacity planning, and reporting. The gap persists even after the process change is announced and the form is live.
Signal
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Impact
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Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.