bug reportProductivity · Collaboration & MessagingstructuralSAASOnboardingMobileUX

Microsoft Teams permanently locks users out via deactivated accounts

When the last-used Microsoft Teams account is deactivated (e.g. alumni losing institutional email), users are permanently locked out with no account recovery path. This affects students, contractors, and anyone with institutional email expiry, leaving them unable to switch to a personal account.

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Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.