Mass Account Closure by Issuers Citing Unexplained High Risk
Synchrony Financial closed all of a customer's accounts simultaneously citing high risk, despite 20 years of perfect payment history and excellent credit scores. Consumers have no appeal process or transparency into algorithmic risk decisions.
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Similar Problems
surfaced semanticallySynchrony Bank secretly cuts credit limits and closes accounts causing large credit score drops with no notice or appeal
Synchrony slashed credit limits across 6 accounts simultaneously after the consumer paid them off, causing a near-100 point score drop. No notice was given, no reason was provided, and the representative stated accounts can be closed for any reason.
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Credit Card Account Closed for Multiple Debit Card Issuances Flagged as Fraud
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Synchrony Bank Processes Large Unauthorized Payments From Closed Accounts With No Explanation
Synchrony Bank initiated a $6,200 payment the consumer never authorized, claimed funds were coming from a closed bank account, and provided no clarity on how the transaction was possible or how to stop it. Consumer faces credit damage and fees with no resolution path.
Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.