Insurer Cashes Misdirected Payment From Former Customer With No Resolution Path
A former customer accidentally sent a payment to an insurer they had not been with for two years, and the insurer cashed the check despite it having no attached policy number. A month later, the customer is still stuck in a loop between their bank and the insurer, with neither institution taking responsibility for reversing the erroneous transaction.
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Similar Problems
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Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.