discussionCustomer Experience · Service & Billing DisputessituationalSchedulingOnboardingMarketplace

Home Depot Delivery Fails Repeatedly Without Accountability

A customer experiences multiple missed delivery dates for a purchased microwave, with Home Depot deflecting responsibility to their third-party contractor. Each promised resolution — including callback and rescheduling — fails to materialize. There is no mechanism for customers to enforce delivery commitments or hold contractors accountable.

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3.75

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Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.