Consumer & Lifestyle · Telecom & UtilitiesstructuralBillingPayments Billing

AT&T bills for undelivered device, cancels wrong line, and holds deposit for months

AT&T continued charging monthly installments for a returned iPhone that was never received, cancelled an unrelated line instead of the device order, and held a $435 deposit for over 45 days without resolution. Every support call resulted in a promise to cancel that was never fulfilled.

3mentions
1sources
5.7

Signal

Visibility

5

Leverage

Impact

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Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.