Extended-warranty claims stall for months with no escalation path
A policyholder filed an extended-warranty claim on a broken appliance and, after repair costs exceeded the item cost, was promised a replacement or refund but has called weekly for two months without resolution or a way to escalate beyond a single overseas support line. This highlights a structural lack of accountability and escalation options in third-party warranty claim handling, which disproportionately burdens elderly or less-mobile customers.
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