Undocumented Warranty Complaints Leave Buyers Exposed to Major Repair Costs
A buyer reported check-engine and headlight issues within days of purchase, but the dealership representative never logged the complaint, and by the time a major mechanical failure occurred months later the dealer denied warranty coverage since there was no documented record of the earlier report. The customer is left owing an estimated $7,950 repair bill for a problem they say was raised well within the warranty window.
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