Telecom Sales Reps Promise Promotional Rates That Do Not Appear on Bills, Forcing Regulatory Escalation
Customers receive written confirmation of promotional pricing from sales representatives but are billed at higher rates from the first month. Despite documented proof, internal customer service cannot or will not honor the written commitment. Customers are forced to escalate to the BBB, FCC, and executive complaints offices before seeing partial resolution, reflecting a broken internal dispute process.
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