Bank Dispute Call Marred by Poor Connection, Discourtesy, and Hour-Long Hold for a Supervisor
A Wells Fargo credit customer calling to dispute a charge experienced a representative with a poor phone connection who was repeatedly coughing and discourteous, then waited over an hour on hold after requesting a supervisor before having to call back and start over with a different representative.
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Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.