bug reportCustomer Experience · Service & Billing DisputessituationalB2CMarketplace

Home Depot Refuses Refund for Unsafe String Trimmer After Failed Repair

A customer's string trimmer began smoking and smelling burnt after a warranty repair, raising fire safety concerns. Home Depot refused a refund and told the customer to return the item to a store despite it being purchased online and shipped from out of state.

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Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.