Returned phone stolen by store manager, carrier still charging
A consumer returned a traded-in handset and the store manager allegedly kept it, leaving the consumer billed for a non-returned device with no resolution path between corporate and franchise.
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Similar Problems
surfaced semanticallyAT&T Bills Customer for Phone Stolen by Store Manager
Trade-in device was stolen by a store manager (already charged criminally), yet corporate continues to bill the customer and ignores email outreach.
AT&T charges for trade-in phones it received and opens cases with no follow-up
AT&T bills customers hundreds of dollars for trade-in devices that were received and tracked to the warehouse, opens support cases that are never followed up, and provides no resolution path for the erroneous charges.
AT&T charges non-return fee despite documented in-store trade-in
A customer completed a trade-in at an AT&T store and received a transaction number, but was still charged a $333 non-return fee. Repeated store visits and management promises failed to reverse the charge. Individual billing dispute with no third-party addressability.
AT&T only partially refunds a $649 non-return fee it can see was unwarranted
A customer was charged a $649 non-return fee for a phone that AT&T's own system shows was returned on time, and months of follow-up calls have produced only a partial ($633) credit with no full resolution. This reflects a billing-adjustment process that fails to fully correct known errors even once acknowledged.
Telecom billing dispute with unreturned-device fee and unreachable support
Customer charged for a device they claim was returned; hours on hold, case closed without explanation, language barriers, and no audit trail of prior interactions. Points to weak dispute-resolution and case-tracking UX at a telecom carrier.
Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.