Returned phone stolen by store manager, carrier still charging
A consumer returned a traded-in handset and the store manager allegedly kept it, leaving the consumer billed for a non-returned device with no resolution path between corporate and franchise.
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Similar Problems
surfaced semanticallyAT&T Bills Customer for Phone Stolen by Store Manager
Trade-in device was stolen by a store manager (already charged criminally), yet corporate continues to bill the customer and ignores email outreach.
AT&T charges for trade-in phones it received and opens cases with no follow-up
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Telecom billing dispute with unreturned-device fee and unreachable support
Customer charged for a device they claim was returned; hours on hold, case closed without explanation, language barriers, and no audit trail of prior interactions. Points to weak dispute-resolution and case-tracking UX at a telecom carrier.
Telecom trade-in credits stop applying when warehouse disputes device receipt
AT&T trade-in credits are applied for two months then halted when the warehouse claims it never received a device that tracking confirms was delivered. Consumers are forced into lengthy claims processes with no outcome while being billed full device price. The gap between carrier app tracking data and warehouse records leaves customers with no reliable resolution path.
AT&T Billed Customer $1,300 for Returned Trade-In Phone
Customer was charged $1,300 for a phone they had already turned in for trade-in, prompting a dispute.
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