Mortgage Servicer Issues Wrong Payoff Statement, Causing Rate Lock Expiry
Shellpoint provided a payoff statement for the wrong property. The correction took six weeks, during which the consumer's rate lock expired and they incurred an $1,800 fee. The servicer error had a direct and quantifiable financial consequence.
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Similar Problems
surfaced semanticallyMortgage servicer provides incorrect payoff statement causing financial loss
Shellpoint Partners provided an inaccurate payoff statement, resulting in a financial loss when the mortgage was paid off using the incorrect figure. Individual servicer error with direct financial consequence.
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