Xfinity Charged After Cancellation Despite Assurances
Xfinity charged after explicit cancellation despite two reps confirming no charge. Ten different reps gave conflicting answers over months.
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Similar Problems
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Consumer complaints over post-cancellation billing charges and unvalidated accounts being reported to credit bureaus.
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Xfinity charges account after cancellation despite equipment return
A customer who cancelled Xfinity service and returned equipment with receipt confirmation still had $92 charged to their account. Multiple chat confirmations of no further charges were ignored, and no refund was issued.
Comcast Bills Cancelled Account Despite Rep Confirming Zero Balance
Customer cancelled service, paid the prorated final balance, then received two subsequent bills for an erroneous $15.84 fee; repeated rep promises to zero the balance were ignored.
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