bug reportProductivity · Project ManagementstructuralBillingOnboarding

Asana Desktop Paywall Blocks Account Closure and All Actions After Trial Expires

A user reports that once their Asana trial period ends, the desktop app blocks every action, including canceling or closing the account, and AI-only chat support offers no path to resolution. This traps trial users who want to leave in a locked interface with no self-service exit.

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Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.