ISP Support Agents Can't Resolve Router Admin-Portal Password Resets
Customers requesting a reset of their router/gateway's local admin portal password report support agents conflating it with the WiFi network password, resetting the wrong credential, and pushing plan upgrades mid-troubleshooting instead of resolving the actual issue. Because the admin credential lockout requires backend action the front-line agent can't or won't perform, customers are left locked out of their own hardware with no clear escalation path.
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