Xfinity Transfers a Stranger's Debt Onto a Cancelled Account
After cancelling their Xfinity service with an expected final balance of about $1, a customer found their balance jumped to $163.70 because a different person's unrelated debt — tied to an address the customer used to live at — was mistakenly transferred onto their account. Over 7 hours of calls have not resolved it, and the customer now faces a collections threat for a bill that isn't theirs.
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