Carrier off-boarding designed to obstruct switching through support friction
Customers attempting to leave major carriers encounter deliberately obstructive off-boarding — agents who circle rather than resolve, extended hold times, and unclear unlock procedures. Though number portability is legally mandated, the surrounding account closure process imposes enough friction to deter switching. This is a structural retention tactic, not a capability gap.
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Similar Problems
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Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.