Storm-damaged utility lines go unrepaired despite promised restoration timelines
A long-time Xfinity customer had a service line to their house damaged by a fallen tree limb during a storm, was assured a technician would repair it on a specific day, and then had a follow-up call incorrectly close out the issue by conflating outdoor cable damage with in-home wireless service.
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Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.