Used Car Dealers Leave Buyers With Unresolved Chronic Defects and Negative Equity
A CarMax buyer experienced repeated failed repairs for a persistent water-intrusion defect, and when offered a trade appraisal, found it would leave roughly $10,000 in negative equity to carry into a new vehicle. The buyer's corporate escalation case was also closed without notice while the underlying issue remained unresolved, highlighting weak recourse for buyers of defective used vehicles.
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