Mortgage Servicer Denies Loss Mitigation on Payment Count Technicality
Distressed borrowers are denied loss mitigation assistance because they have not reached a minimum payment count from origination. The rule blocks help for borrowers who ran into hardship early in their loan term. Servicers apply the rule mechanically without discretionary review.
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Similar Problems
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Mortgage Servicer Claims Loss Mitigation Docs Never Received Before Foreclosing
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LoanCare Communication Issues During Mortgage Loss Mitigation
Individual CFPB complaint about LoanCare communication failures during forbearance/modification.
Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.