Card issuers force account transitions that break existing app and web access
A cardholder was moved to a new card product without approval, and their online account and mobile app access broke as a result, repeatedly prompting them to activate a card they never requested. The account overview page fails to load across multiple browsers, leaving them unable to manage the account at all.
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Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.