Comcast charges tech visit fee against its own stated no-charge policy
A customer was billed $100 for a technician visit that Xfinity's own policy explicitly exempts from charges when repairs are on the provider's infrastructure. Support refused to reverse the charge despite the technician's work being entirely on Comcast's side. The inconsistency between advertised policy and billing practice leaves customers with no recourse.
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Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.