AT&T Number Port Fails Silently, Breaking SMS and Locking the Account
A customer's wireless number port from another carrier to AT&T appears to have failed partway through, leaving incoming SMS misrouted and AT&T's own systems showing conflicting statuses, one page says the transfer is still in progress, another says it is complete. A live chat rep confirmed the line was still with the old carrier, but the customer has been unable to get the porting error fully resolved through support.
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Similar Problems
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Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.