Credit Card Disputes Resolved in Merchant Favor Despite Clear Delivery of Defective Goods
Barclays sided with a merchant in a dispute despite the product being defective and unusable, accepting the merchant s claim that shipment was completed as the criterion for denying the chargeback. The dispute process does not consider product functionality or fitness for purpose, only whether the item was physically sent. Consumers receive no protection for defective goods when sellers can prove delivery.
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