Verbal Rental Extension Approvals Are Not Honored When Fees Are Later Disputed
A truck rental customer called ahead to get verbal approval for extending a rental, only to be charged an unexpected fee later, with the company denying removal because the verbal authorization was not in the written record. This shows how phone-based customer service approvals leave no enforceable trail, letting companies fall back on signed contracts even when their own staff verbally overrode the terms.
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