Insurer Charges Deleted Payment Card, Then Denies and Delays Refund for Duplicate Charge
A customer removed an old credit card from their insurer's app before their premium was due, but the company charged the deleted card anyway, resulting in a duplicate payment for the same billing period. The refund request was denied once the next billing cycle began, then only approved after repeated follow-up calls and unresolved communication with agency staff.
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Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.