Extreme Multi-Hour Hold Times and Difficult Support Communication at T-Mobile
A customer describes routinely waiting 45 minutes to over two hours to reach a live agent for billing or device issues, compounded by difficulty communicating clearly with support once connected. The account points to systemic under-staffing or queue-routing problems in the support channel.
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Similar Problems
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Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.