Xfinity Continues Billing for Cancelled Peacock Subscription
A customer who cancelled Peacock Premium continued to be charged $10.99 monthly by Xfinity for at least two billing cycles, and a promised refund never arrived despite two support calls and written confirmation. This reflects a disconnect between subscription cancellation and the billing system that actually charges the customer.
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Similar Problems
surfaced semanticallyXfinity Continues Billing Bank Accounts After Confirmed In-Store Service Cancellation
Xfinity customers who cancel service in person, return equipment, and receive email confirmation still find their bank accounts being charged in subsequent months. The company ignores cancellation records and demands payment, creating unauthorized transactions that require bank disputes to stop. This is a large-scale billing fraud pattern in cable service cancellation processing.
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Comcast continues charging after account cancellation
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Telecom Provider Withholds Refund for Unauthorized Card Charge
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Xfinity fails to refund overcharge after service cancellation
A customer cancelled Xfinity service and returned equipment but continued to be billed, and despite multiple calls and promises, the promised refund was never issued. This is an individual billing dispute with one vendor, not a generalizable software problem.
Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.