Verizon Customer Service Requires Hours of Hold Time With No Resolution
Verizon support interactions routinely involve extremely long hold times and multiple transfers with no actual problem resolution, leaving customers so exhausted they prefer switching providers over seeking help.
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Similar Problems
surfaced semanticallyVerizon's AI Phone System Takes 30-40 Minutes for a Simple Payment, Charges $10 for a Human
A Verizon customer reports that using the AI phone system to make a payment takes 30-40 minutes, while reaching a live agent to do the same task incurs a $10 fee. This reflects a broader pattern of carriers deploying slow AI phone support while charging extra for human assistance.
Verizon customer service spends hours on calls without resolving account issues
Customers spending hours across multiple support calls without issue resolution is a structural telecom support failure — agents lack the authority, tools, or escalation paths to fix anything requiring system-level intervention. Customers are forced to escalate to BBB or legal action to get basic account issues addressed. The support function serves as a buffer, not a resolution mechanism.
Vague Complaint About Verizon Service Quality
A user posted a brief negative review warning others not to use Verizon after being sold a non-functional service and losing significant time. The complaint lacks specific detail about what failed, limiting its usefulness as a discrete problem signal.
Verizon Continues Billing $3,000+ in Hidden Fees After Lines Were Suspended and Paid Off
A former Verizon customer reports being charged over $3,000 in undisclosed fees for months after leaving, including for two lines that had been suspended, and for four additional lines allegedly added to the account without their knowledge, reportedly tied to a representative's sales incentive. Language barriers with support reps compounded the difficulty of resolving the dispute.
ISP Blames Customer's Device for Network Congestion It Won't Fix
A 12-year customer saw data speeds degrade to unusable levels in a major metro area, was told the cause was network 'congestion' rather than anything fixable, and was pushed to buy a new phone as a purported solution that didn't help. This illustrates how carriers can attribute unresolved network capacity problems to the customer rather than providing transparent root-cause diagnostics.
Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.