Utility Website Login Verification Permanently Fails, Blocking Bill Access Since May
A customer has been unable to log into their utility account since May 2026 due to a broken two-factor verification flow: the site sends a 6-digit code, accepts correct entry, then returns a generic "something went wrong" error every time. The customer has resorted to requesting paper bills by mail as a workaround for a persistent, unresolved authentication bug.
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