Bank Branch Refuses Cash or Check for Mortgage Payoff
A long-time mortgage customer attempting to pay off their loan in person was refused both cash and personal check at a bank branch, with no accommodation offered. Combined with over 90 minutes on hold with phone support, the interaction left the customer unable to resolve a simple loan payoff and unwilling to continue banking with the institution.
Signal
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Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.