ISP Outage Lasts 4 Days With No Human Support, No ETA, and No Refund Process
Comcast experienced a four-day outage with no mechanism to reach human support, no service restoration timeline, and no proactive communication about refunds. Customer had to file complaints with FCC, BBB, and local government offices to get attention.
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Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.